Shorex

  • -
  • Full-Time
  • On-Site
  • -
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Job Description:

  • Represents the image of the company and perform all activities in an enthusiastic and professional manner.

  • Works at the Shore Excursion desk; pier and/or remote location conducting tour sales and assists guests and answers questions.

  • Staff is to ask open ended questions regarding the guests tour expectations, recommend tour options, upsell when possible and close all tour sales sold by Norwegian.

  • Promotes all excursions included in the itinerary, answer guests question concerning local port highlights & general port information.

  • Resolves issues related to an excursion by utilizing all tools provided in the Shore Excursion Guest Service Standards Policy.

  • Assists with tour ticket delivery & voyage preparation.

  • Assists with end of voyage and end of month inventories.

  • Escorts and evaluate tours as needed.

  • Promotes, sells & guides the Behind the Scenes Tours.

  • Regular duties also include: cross training employee candidates and the training new

    employees. Managing and conducting tour dispatches from a ship lounge or from

    the pier.

  • Assist with other onboard activities such as but not limited to Pier Welcome Back,

    and Guest Engagement as required by onboard management.

  • Familiar with the roles and responsibilities of the Assistant Shore Excursion Manager.

  • Must be able to provide effective Shore Excursion briefings and conduct Q & A

    sessions with guests and colleagues.

  • Performs other related duties as assigned or as directed. The omission of specific

    duties does not preclude the supervisor from assigning duties that are logically

    related to the position.

  • Must be familiar with the Safety and Environmental Protection Policy and the SEMS,

    and carry out the policies and procedures appropriate for his/her position.

    Greeting and welcoming customers to the tour.
  • Informing customers about the itinerary for each tour.
  • Planning itineraries in accordance with weather forecasts and the length of each tour.
  • Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
  • Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.
  • Gathering and maintaining the requisite equipment for each tour.
  • Familiarizing yourself with the layout and history of the region or establishment in which you will be working.
  • Familiarizing customers with each region or establishment.
  • Encouraging guests to apply sunscreen regularly and to remain hydrated, if applicable.
  • Directing customers to other, non-competing services that might be of interest to them